Position Title: Front Desk Receptionist (2 positions)

Job's Purpose:

The Association’s Front Desk Receptionists are a team of front-line staff who ensure a quality customer service experience for all. While overseeing point-of-sale transactions and completing assigned secondary responsibilities they are relied upon to resolve simple concerns while directing more complex questions to the appropriate staff person.

Wage & Hours:

$18.00/hour for 8 to 10 hours/week (September 2024 to April 2025).

Work Terms: 

  • Statutory holiday pay = daily 20% of 4-week average earnings

  • Shifts available over reading week and exam periods

  • 4 paid sick shifts 

  • 4% vacation pay on gross

Description Summary: 

  • Answer telephones and general inquiries through the Association's email;

  • Receive and distribute mail; contact students when items are available for pickup;

  • Assist students with Direct2U prescription service, ISIC cards, consignment book sales, Benefits plan questions, printing/scanning/faxing, merchandise and over-the counter sales, non-TCSA event and clothing sales, and mail pickup;

  • Check-in vendors;

  • Maintain a clean office space; sweeping, dusting, organizing, and restocking over-the-counter items;

  • Open/close office;

  • Balance the daily float;

  • Other tasks as assigned. 

Additional Assigned Responsibilities:

Consignment Book Coordination: Alphabetize books, maintain filing system, enter incoming books into database, update database when books sell/expire, contact students when checks are ready to be picked up, and maintain supplies. Responsible for completing a reconciliation of all consignment books once a semester.

Board Secretary: Suggested hours per month of 4 to 10. Attend all meetings of the Board, take minutes, note attendance, presenters, motions, movers, motions carried/defeated. Provide support to the board chair and directors as needed. Process and file minutes with Association Resource Manager (this is a possible secondary responsibility for an individual in the front desk role).

Pantry Assistant: Assist the Services Manager in the stocking and maintenance of the association's One Stop Chop food pantry. This includes updating inventory, obtaining an Ontario Food Handler Certificate, following food safety standards, maintaining cleaning and sanitization logs, and assisting with pantry related events or initiatives.

Reports to:

  • General Manager

  • Association Resource Manager

  • Services Manager

Education: 

Current and returning undergraduate students attending Trent University are encouraged to apply.

Experience Required: 

  • Computer skills: Google Suite and Microsoft Office Suite required.

  • Must have excellent interpersonal, customer service, and communication skills (both verbal and written).

  • Works collaboratively with others.

  • Ability to work independently.

  • Prior experience regularly engaging with students and being of service is considered an asset.

Effort: 

  • Extended periods of sitting and use of a computer.

  • Ability to multitask, shift priorities with frequent interruptions.

  • Ability to reprioritize work based on new/unexpected issues that arise.

  • Actively listening to questions and concerns and responding with detailed responses.

  • Use of discretion, tact, and empathy to community members and students in sensitive situations.

  • Regular lifting and moving of Association supplies.

Working Conditions: 

  • Maintaining confidentiality of information.

  • Noisy office environment.

  • Unavoidable busy periods.

  • Potentially stressful situations with students requiring support.

  • Working independently and as part of a team.

Training:

Mandatory trainings (i.e. AODA, Anti-Oppression), TCSA Orientation, and other training where available.

To apply, email a copy of your resume and cover letter in PDF format to the Association Resource Manager at boardresource@trentcentral.ca Applications should be received by 4:00 pm on Sunday, June 23rd, 2024, to be considered for this role. Cover letters may be addressed to the Trent Central Student Association or Hiring Committee. Please be sure to indicate the title of the position you are applying for in the subject line of the email. Due to the volume of applications follow up should only be expected by candidates who have been selected to interview for the position.

The Trent Central Student Association is committed to a workforce that reflects the diversity of our membership and creates equal opportunity for all applicants. The Association encourages applicants who are Indigenous, Black, People of Colour, Racialized, 2SLGBTQIA+, Disabled, multi-lingual, Trans, gender non-conforming, and those who identify with other diverse communities that meet the requirements of the job posting to apply. Furthermore, we encourage applications from both international and domestic students. We suggest applicants introduce themselves, their stories, and lived experiences in their cover letter to their level of comfort, particularly if lived experience provides equivalent or additional qualifications.

Should you be contacted for an interview please identify any accommodation you may require based on language, disability, health status, or place of residence. Upon hiring, efforts will be made to enable all candidates to perform the required duties. However, it is recognized that freedom from discrimination can be achieved only insofar as these qualities do not clearly prevent the performance of required duties.

The Association prohibits and will also work to counter discrimination on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, language, creed, clerical or lay status, sex or gender, pregnancy or health status, sexual orientation, gender identity, age (except as required by statute), marital status, family status (parent/child relationship), number of dependents, disability, political or religious affiliation or belief, membership in legal associations, place of residence, or any other related grounds to ameliorate the status of a specific group and all harassment or discrimination they may face.